**Job Title: Contact Center Officer**
The Contact Center Officer is responsible for delivering outstanding service by overseeing member accounts, executing transactions, and addressing inquiries through phone, email, and chat. This role includes engaging in needs-based discussions to suggest financial solutions, processing loan applications, and offering technical support related to digital banking services. Applicants should possess an associate degree in a business-related discipline or have equivalent experience in finance, alongside 2-4 years of experience in customer service and the financial sector. Strong communication abilities, keen attention to detail, and the flexibility to work various shifts, including Saturdays, are essential.
Maps Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
