Shelton, Connecticut, 06484
Job description
**Customer Advocate**
The Customer Advocate serves as the key point of contact between the organization and its clients, ensuring that all client needs are addressed during the onboarding process and throughout their service journey. Key responsibilities involve overseeing account setup, addressing customer complaints effectively, and working in conjunction with various internal teams to enhance the customer experience. Ideal candidates should possess 3-5 years of experience in customer service, coupled with at least 2 years of experience in sales or lead generation. A strong command of CRM software and the ability to analyze KPI reports is necessary, along with a minimum educational requirement of a High School diploma or GED.
STEMHUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
