Job Summary
The Customer Experience Coordinator plays a vital role in overseeing all interactions with clients. This position involves welcoming customers and directing critical medical inquiries to the veterinary staff. Additionally, the Coordinator offers empathetic support concerning financial choices and follows up with pet owners to guarantee an exceptional service experience.
Responsibilities
- Manage all forms of customer communication and ensure clients feel welcomed.
- Route urgent medical calls to the appropriate veterinary team members.
- Provide compassionate guidance on financial options available to pet owners.
- Conduct follow-ups with pet owners to verify satisfaction and quality of service.
Qualifications
- A minimum of 2 years of experience in customer service roles.
- Strong proficiency with computer software applications.
- Ability to thrive in a fast-paced and noisy environment.
- Availability to work during nights, weekends, and holidays as needed.
Veterinary Emergency Group (VEG) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
