Job Summary
The Customer Service Coordinator oversees patient flow and offers essential administrative assistance within the Cardiac Recovery & Observation Unit, ensuring that patients and their families receive exceptional support and communication throughout their experience.
Responsibilities
- Facilitate the smooth escort of patients within the unit.
- Coordinate patient schedules to optimize care efficiency.
- Act as the main point of contact for patients and their families, addressing concerns and providing information.
Qualifications
- High school diploma is required.
- A minimum of one year of experience in customer service or patient relations is necessary.
- Must demonstrate proficiency in computer data entry.
- Strong interpersonal communication skills are essential for effective patient interaction.
Northwestern Memorial Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
