Brooklyn, Ohio, 44144
Job description
Customer Service Representative
$20-$25/HR – Part Time
Brooklyn, OH (Remote) We are seeking a detail-oriented Customer Service Representative to join our team on a temporary contract, with the potential to transition to a permanent role based on performance and business needs. This position focuses on order management, troubleshooting customer issues, and navigating internal systems to ensure accurate and efficient support. Key Responsibilities:
- Accurately enter, process, and track customer orders.
- Troubleshoot product, order, or service-related issues and provide timely resolutions.
- Navigate and update internal systems to maintain accurate customer and order information.
- Communicate with customers via phone, email, or other channels in a professional and solutions-focused manner.
- Collaborate with internal teams to resolve escalations or complex issues.
- Maintain service quality standards and ensure all tasks are completed within required timelines.
Qualifications:
- Previous customer service or order management experience preferred.
- High school diploma or equivalent required.
- Strong problem-solving and troubleshooting skills.
- Comfortable working in multiple internal systems and learning new software quickly.
- Excellent communication skills—both verbal and written.
- Organized, detail-oriented, and able to manage multiple tasks at once.
