Charlotte, North Carolina, 28217
Job description
The Customer Solutions Specialist plays a crucial role in customer retention by addressing service-related issues, resolving billing discrepancies, and managing scheduling conflicts. This position also involves recognizing potential opportunities to upsell services and ensuring meticulous documentation of all customer interactions. Applicants should possess a minimum of one year of experience in customer service, inside sales, or account management. Exceptional verbal communication skills, active listening abilities, and proficiency in managing challenging conversations are vital for excelling in this position.
STEMHUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
