Job Summary
This role focuses on advancing post-purchase digital product strategies that enhance customer interactions through order tracking, delivery updates, and recipient engagement. The position involves translating business requirements into actionable plans and ensuring effective collaboration across various teams to achieve project goals.
Responsibilities
- Drive initiatives related to post-purchase digital product offerings, including order tracking and delivery communication.
- Translate business needs into specific requirements that guide project execution.
- Coordinate the delivery of various projects across different teams to ensure seamless implementation.
- Support the testing and launching of new features while analyzing performance to gauge success.
- Engage in experimentation to identify improvements that boost customer satisfaction and enhance the overall experience for both senders and recipients.
Qualifications
- Possession of a bachelor’s degree or equivalent practical experience is necessary; a master’s degree is preferred.
- A minimum of one year of relevant experience in product management, e-commerce, customer experience, business analysis, or digital operations is required.
- Familiarity with product delivery processes and understanding of e-commerce order workflows is essential.
- Strong organizational, analytical, and communication abilities are vital.
- Proficiency in Microsoft Office is required to carry out various tasks effectively.
1-800-FLOWERS.COM, INC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
