Job Summary
The Director of Customer & Guest Experience will spearhead the development and implementation of customer-centric strategies aimed at enhancing guest interactions and satisfaction levels. This role is pivotal in setting high standards for service excellence while fostering a culture that prioritizes the needs and preferences of guests.
Responsibilities
- Lead initiatives to elevate overall customer satisfaction and guest experience.
- Develop and enforce service protocols that align with the organization’s vision and values.
- Collaborate with various departments to ensure a seamless experience for all guests.
- Conduct regular assessments of guest feedback and implement improvements as necessary.
- Engage with stakeholders to understand expectations and ensure alignment with guest experience strategies.
Qualifications
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
- Proven experience in customer service leadership roles or related fields.
- Exceptional communication and interpersonal skills.
- Strong analytical skills with the ability to translate data into actionable insights.
- Demonstrated capacity for strategic planning and execution.
Location
City, State Zip
Work Arrangement
Remote, Hybrid, or On-site
Thos. Moser provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
