Job Summary
Lead the global technical customer success organization, overseeing teams across AMER and EMEA. This leadership role focuses on helping customers achieve meaningful outcomes, strengthening retention, and ensuring technical success supports broader business objectives. You will shape the organization’s global direction, build scalable customer programs, and work closely with engineering executives.
Responsibilities
- Lead and develop technical customer success teams across AMER and EMEA.
- Set global strategies and performance metrics to guide customer outcomes and retention.
- Partner directly with engineering executives to align technical initiatives with business goals.
- Scale customer programs and strengthen the organization’s ability to deliver consistent technical wins.
Qualifications
- More than 8 years of experience in technical, customer-facing roles.
- More than 8 years of leadership experience, including managing managers.
- Strong technical understanding of DevOps, cloud-native environments, and AI tools.
- Demonstrated success scaling customer programs and driving customer outcomes.
Port provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
