Job Summary
The Patient Services Representative plays a crucial role in the healthcare setting by greeting patients, overseeing their registration in the hospital system, and confirming insurance eligibility. This position is integral in guiding patients regarding their financial responsibilities and collecting necessary payments, while also ensuring effective communication between clinical staff and patients.
Responsibilities
- Welcome patients as they arrive at the facility.
- Manage the registration process within the hospital database.
- Verify patients’ insurance eligibility.
- Educate patients on their financial obligations related to services.
- Collect payments for medical services rendered.
- Facilitate communication between patients and clinical partners.
Qualifications
- High school diploma or equivalent required.
- Strong customer service orientation with effective communication skills.
- Previous experience in a healthcare, medical billing, or fiscal environment is advantageous.
- Familiarity with medical terminology and managed care regulations is preferred.
UPMC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
