Job Summary
The Manager leads the teams responsible for customer-facing support and escrow account administration. This role sets strategic direction and oversees daily operations to promote reliable service, accurate transactions, compliance with applicable regulations, and effective management of operational risk.
Responsibilities
- Provide strategic and day-to-day leadership to staff handling frontline customer interactions and escrow account management.
- Support consistent, high-quality service delivery and ensure transactions are processed accurately.
- Promote adherence to regulatory requirements and identify, assess, and mitigate operational risks.
Qualifications
- Three to five years of leadership experience in loan servicing, customer service, or escrow administration.
- Associate degree in business or a related field required; bachelor’s degree preferred.
Rhode Island Housing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
