Job Summary
The Experience Specialist/Receptionist at Lakeview Family Medicine plays a critical role in ensuring that patients receive a warm and welcoming experience during their visits. This position involves engaging with patients, handling administrative tasks, and facilitating optimal patient flow within the medical practice.
Responsibilities
- Greet patients and visitors with a friendly demeanor.
- Manage patient check-in and check-out processes efficiently.
- Answer phone calls and respond to inquiries regarding services or appointments.
- Assist with scheduling appointments and managing the physician’s calendar.
- Handle administrative duties such as data entry and updating patient records.
- Collaborate with medical staff to ensure smooth patient transitions.
Qualifications
- Prior experience in a reception or customer service role, preferably in a healthcare setting.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Proficiency with medical office software and Microsoft Office Suite.
- A strong commitment to providing exceptional patient care and support.
UnityPoint Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
