**Help Desk Specialist**
The Help Desk Specialist is responsible for delivering initial-level technical support for software, hardware, and printing challenges faced by users. They employ ticketing systems to record, monitor, and address technical issues, collaborating with different technical departments to ensure service restoration. Applicants should possess a minimum of 5 years of relevant experience and hold an active Secret security clearance. A bachelor’s degree in an IT-related field is mandatory, or comparable experience, in addition to Security+ CE and AZ-900 certifications.
General Dynamics Information Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
