Job Summary
The Field Service Technician plays a crucial role in delivering technical support and maintenance services directly to clients. This position requires the technician to troubleshoot and resolve issues on-site, ensuring that equipment operates flawlessly and meets client expectations. The technician will also educate customers about best practices for equipment usage and maintenance.
Responsibilities
- Conduct on-site installations, repairs, and routine maintenance for equipment and systems.
- Diagnose and rectify technical problems while providing exceptional customer service.
- Document service activities and update records to maintain accuracy in tracking service history.
- Assist customers with technical inquiries and educate them on equipment functionality.
- Collaborate with team members and other departments to enhance service delivery and operational efficiency.
Qualifications
- Proven experience as a field service technician or in a similar role.
- Strong technical understanding of mechanical and electronic systems.
- Excellent problem-solving skills and the ability to work independently.
- Good communication skills and a customer-focused approach.
- Willingness to travel frequently and adapt to varied work environments.
STERIS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
