Job Summary
The primary function of this role is to facilitate a welcoming and organized environment for patients within a medical or dental practice. This involves managing patient registrations, scheduling appointments, responding to and directing phone inquiries, confirming insurance coverage, clarifying fees, and processing payments while ensuring precise record-keeping.
Responsibilities
- Welcome patients and assist with the registration process.
- Schedule and manage patient appointments effectively.
- Answer incoming calls and route them appropriately.
- Verify patients’ insurance coverage and explain associated charges.
- Collect payments and maintain accurate financial records.
- Coordinate patient flow with the clinical team.
- Follow up with patients regarding missed appointments.
- Safeguard confidential patient information.
- Utilize the organization’s electronic health record systems.
Qualifications
- A high school diploma or GED is required.
- A minimum of one year of relevant experience in a medical or dental office, or equivalent formal vocational training.
- Familiarity with medical terminology and triage procedures.
- Strong customer service skills and the ability to multitask effectively.
- Flexibility to work at various locations and on weekends as needed.
- Proficiency in both English and Spanish is preferred.
OMNI FAMILY HEALTH provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
