The Help Desk Specialist provides 24×7 Tier 1 support, troubleshooting IT issues and managing tickets for hardware, software, and user accounts. They also compile status reports, perform trend analysis, and provide supervision to help desk staff. Candidates must possess a TS/SCI clearance with polygraph and meet DoD 8570.01-M IAT certification requirements. Educational and experience requirements vary by level, ranging from an Associate’s degree with four years of experience to a Master’s degree with six years of experience.
Athenix Cyber & SIGINT Solutions, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
