Job Summary
The Help Desk / Systems Administrator / Service Desk Engineer position involves providing comprehensive solutions and assistance to clients. This hands-on role focuses on supporting various infrastructure components, workstations, and network environments. A fundamental comprehension of cybersecurity best practices is essential to ensure effective service delivery.
Responsibilities
- Deliver direct support and solutions to clients’ technical issues.
- Manage and maintain infrastructure components to optimize performance.
- Assist with the configuration and troubleshooting of workstations.
- Oversee and support network environments to ensure connectivity and security.
- Implement cybersecurity practices to protect organizational data and resources.
Qualifications
- Proven experience in a help desk, systems administration, or service desk role.
- Strong technical knowledge and hands-on experience with infrastructure and network systems.
- Familiarity with cybersecurity best practices and principles.
- Excellent problem-solving capabilities and customer service skills.
- Ability to work effectively in an onsite environment.
Forward Slash Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
