Job Summary
The technician’s main role is to oversee and address user support inquiries, providing solutions for hardware and software challenges across diverse devices. This position also encompasses desk-side support responsibilities, asset inventory management, and the preparation of IT equipment for deployment.
Responsibilities
- Monitor user support requests and provide timely assistance.
- Troubleshoot a variety of hardware and software issues.
- Deliver desk-side support to users as needed.
- Manage inventory of IT assets effectively.
- Prepare and configure IT equipment for deployment to users.
Qualifications
- High school diploma or equivalent required.
- 0-2 years of relevant experience in IT support.
- Basic understanding of Microsoft Windows operating systems.
- Must be a U.S. citizen eligible to obtain Public Trust Clearance.
- Relevant certifications such as CompTIA A+ or ITIL are preferred.
Oneida Technology Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
