Job Summary
The Helpdesk Technician II specializes in delivering advanced technical assistance by identifying and addressing intricate hardware, software, and network challenges faced by end-users. This role entails thorough documentation of all support efforts within the ticketing system and working closely with senior team members to escalate any issues that remain unresolved.
Responsibilities
- Diagnose and resolve complex technical issues related to hardware, software, and networking for end-users.
- Document all technical support activities accurately in the ticketing system.
- Collaborate with senior technicians to escalate incidents that require additional expertise.
Qualifications
- An associate degree in a relevant field.
- A minimum of 3 years’ experience in a technical support environment.
- Demonstrated proficiency in Microsoft Windows operating systems.
- Strong skills in troubleshooting hardware issues.
- Excellent communication abilities to effectively assist users and document interactions.
STEMHUNTER provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
