Job Summary
The Home Care Coordinator is responsible for managing caregiver schedules, recruiting new staff, and facilitating their onboarding process. This role also involves overseeing client care plans and optimizing operational workflows. Acting as the main contact for families, the Coordinator ensures that high-quality services are delivered by actively addressing issues and providing support to caregivers.
Responsibilities
- Manage scheduling and ensure caregivers are assigned appropriately to meet client needs.
- Coordinate recruitment efforts to attract and hire qualified caregivers.
- Facilitate the onboarding and training processes for new hires.
- Maintain and update client care plans to reflect their needs and preferences.
- Streamline operational workflows to enhance service delivery.
- Serve as the primary liaison for families, addressing inquiries and concerns.
- Support caregivers in the field to ensure they have the resources and guidance needed.
- Proactively problem-solve to improve service quality and client satisfaction.
Qualifications
- Minimum of one year of experience in home care, healthcare, or medical office administration.
- Proficient in using Microsoft Office applications.
- Able to learn and utilize industry-specific software such as WellSky and Hireology effectively.
- Strong communication and interpersonal skills to interact with families and caregivers.
- Detail-oriented with excellent organizational skills to manage multiple tasks.
Senior Helpers Eastside provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
