Job Summary
The IT Support Specialist I plays a crucial role in delivering both basic and advanced technical assistance to students, faculty, and staff. This position entails managing hardware repairs and software maintenance, along with actively monitoring the ticketing system to address and resolve client issues efficiently. Additionally, the specialist is responsible for training other service desk personnel to enhance their technical support capabilities.
Responsibilities
- Provide comprehensive technical support to end users including students, faculty, and staff.
- Conduct hardware repairs and perform software maintenance tasks.
- Oversee the ticketing system to track, prioritize, and resolve reported issues.
- Deliver training and support to other members of the service desk team.
Qualifications
- An associate’s degree in information technology, computer science, or a closely related discipline.
- A minimum of one year of experience in desktop support as well as network maintenance and design.
STEMHUNTER provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
