Job Summary
The incumbent will be responsible for overseeing the full scope of incident management and ensuring effective operational governance within a vital IT environment. This position involves managing the incident backlog effectively, facilitating triage discussions, and presenting relevant operational metrics to senior executives.
Responsibilities
- Oversee and manage the incident backlog to ensure timely resolution of incidents.
- Lead triage calls to assess and prioritize incidents efficiently.
- Deliver operational metrics and insights to senior management for review.
- Coordinate efforts across various teams to facilitate quick incident resolution.
Qualifications
- Several years of practical experience in IT Service Management within a large-scale enterprise environment.
- Strong technical background to support IT operations and incident management.
- Excellent facilitation skills to effectively engage with cross-functional teams.
OPTIVEUM sp. z o.o. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
