Job Summary
The Commercial Inside Sales Representative supports dealers and the local sales team throughout the sales process, from initial inquiries through post-order assistance. The role also helps uncover new business opportunities. By coordinating orders, responding to customer needs, and providing technical guidance, this representative contributes to a positive customer experience and strong service levels.
Responsibilities
- Provide support to dealers and the local sales team before and after orders are placed.
- Respond to customer questions and manage inquiries in a helpful, timely manner.
- Process customer orders and assist with related needs.
- Offer technical support to help customers and dealers address product or service questions.
- Identify potential new business opportunities while supporting customer satisfaction.
Qualifications
- High school diploma or equivalent required; an associate or technical degree is preferred.
- 1–3 years of experience in the HVAC industry.
- 1–2 years of experience in a customer call center or order entry role.
Carrier Enterprise provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
