Job Summary
This specialist provides Tier 2 support for complex technical issues and helps maintain the organization’s core workplace technology and identity services. The role also supports pilot testing, hardware lifecycle management, and operational compliance across the enterprise.
Responsibilities
- Act as the primary Tier 2 escalation point, investigating and resolving complex technical support issues.
- Administer workplace technology platforms and identity services.
- Lead pilot testing for technology solutions and support their evaluation.
- Manage hardware throughout its lifecycle, including related operational processes.
- Help ensure enterprise technology operations meet applicable compliance requirements.
Qualifications
- Three to five years of IT technical support experience.
- Proficiency with enterprise management tools such as BigFix, JAMF, or Okta.
- High school diploma required.
- Professional certifications, such as CompTIA A+ or Microsoft Certified Professional, are preferred.
24 Hour Fitness provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
