Job Summary
The IT Manager will take charge of and oversee the agency’s Microsoft 365 and SharePoint ecosystem, acting as the main point of contact for the Managed Service Provider. This role encompasses delivering on-site technical assistance, overseeing the SaaS portfolio, and enhancing processes throughout the organization.
Responsibilities
- Administer and manage the Microsoft 365 and SharePoint environments.
- Serve as the key intermediary with the Managed Service Provider.
- Provide on-site technical support to staff and stakeholders.
- Oversee and manage the Software as a Service (SaaS) offerings within the agency.
- Identify and implement process improvements across various organizational sectors.
Qualifications
- Bachelor’s degree in Information Technology or a related discipline, or a minimum of 5 years of equivalent hands-on experience.
- Demonstrated expertise in Microsoft 365 and governance of SharePoint.
- Proficient in providing support for both Mac and Windows operating systems.
Cronin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
