Job Summary
The IT Support Specialist plays a critical role in addressing a variety of information system challenges, from routine to intricate issues related to hardware, software, and network connectivity. This position entails providing technical assistance to business users, managing hardware on-site, and documenting established processes effectively.
Responsibilities
- Resolve basic to advanced information system problems related to hardware, software, and network connectivity.
- Provide technical support to business users to ensure efficient operation of systems.
- Document processes for troubleshooting and technical support effectively.
- Manage and maintain onsite hardware to ensure optimal performance.
- Travel to various store locations as needed to provide support, requiring a valid driver’s license.
Qualifications
- A strong background in technology with a focus on supporting Windows operating systems.
- Experience in addressing hardware and network issues is essential.
- Proven problem-solving skills and the ability to work independently.
- Excellent communication skills to offer support to users effectively.
- A valid driver’s license is necessary for travel between store locations.
WILLIAMS OIL COMPANY INC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
