Job Summary
The IT Support Technician plays a crucial role in managing and supporting end-user workstations, ensuring that hardware and software applications are installed, configured, and maintained efficiently. This position encompasses providing technical assistance, guiding users through training, and participating in project implementations and systems setups for events.
Responsibilities
- Install, configure, and troubleshoot end-user workstations, including both hardware and software applications.
- Offer technical support to users, addressing their queries and resolving issues promptly.
- Conduct training sessions to enhance users’ understanding and efficiency with technology.
- Assist in the rollout of projects and set up systems for various events, ensuring smooth operation.
Qualifications
- Completion of at least two years of college education in Information Technology or relevant work experience.
- Proficient knowledge of hardware, Windows environments, and network systems.
- Excellent communication skills necessary for effective user interaction and support.
- Ability to lift up to 45 pounds, facilitating hardware support and setup tasks.
Reynolds Lake Oconee provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
