Job Summary
This role involves leading and guiding a group of Engagement Managers responsible for managing the post-sale processes and ensuring the effective deployment of AI agents tailored for healthcare clients. The position focuses on achieving team-level KPIs, enhancing operational efficiency through established playbooks, and acting as the main escalation contact for intricate enterprise projects.
Responsibilities
- Lead a team of Engagement Managers in overseeing the post-sale lifecycle of AI agents for healthcare clients.
- Manage and monitor team-level key performance indicators (KPIs).
- Drive operational improvements by implementing effective playbooks.
- Serve as the primary escalation point for complex enterprise deployments.
Qualifications
- Minimum of 5 years of experience in professional services or client-facing project management.
- At least 2 years in a team management role within a B2B SaaS environment.
- Ability to work from the NYC office at least three days a week.
- Strong technical coordination skills are essential.
Hyro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
