Job Summary
This role involves efficiently managing patient and employer calls while also providing essential front desk support. You will greet patients, handle copay collections, schedule follow-up appointments and referrals, and perform various clerical tasks. The position is focused on delivering respectful and prompt service, ensuring patient privacy, and maintaining a tidy work environment while adapting to departmental changes.
Responsibilities
- Respond promptly and accurately to patient and employer inquiries via phone.
- Welcome patients and assist with copay collections and appointment scheduling.
- Complete necessary clerical tasks to support the front desk operations.
- Ensure the confidentiality of patient information is upheld at all times.
- Maintain an orderly work area to enhance efficiency and professionalism.
- Adapt to changes within department policies and processes to improve service delivery.
Qualifications
- A minimum of six months of relevant experience in a similar role.
- Strong computer proficiency, including skills in keyboarding and using office equipment such as phones, printers, copiers, and fax machines.
- Understanding of age-related growth and development principles pertinent to patient services and safety.
- Excellent communication, customer service, listening, and confidentiality skills.
HealthPartners Clinic Stillwater provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
