Job Summary
The MSP Implementation Engineer II leads technical onboarding and service implementation for new managed services customers. This role coordinates implementation work, resolves technical challenges, and partners with internal teams to deliver a smooth, high-quality customer experience.
Responsibilities
- Lead the technical onboarding and implementation process for new managed services customers.
- Coordinate project activities and help keep implementation work organized and on track.
- Troubleshoot technical issues that arise during onboarding and implementation.
- Work with internal teams to support effective coordination and reliable service delivery.
Qualifications
- At least 4 years of experience in IT services or technical operations.
- At least 2 years of experience in project coordination or client onboarding.
- Proficiency with managed service provider (MSP) platforms and cloud administration.
- Strong organizational skills and the ability to coordinate technical work.
ISG Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
