Job Summary
The MSP Implementation Engineer II leads the technical setup and onboarding of managed services for new clients. This role coordinates implementation work, resolves technical challenges, and partners with internal teams to support reliable, high-quality service delivery.
Responsibilities
- Manage technical onboarding and implementation of managed services solutions for new clients.
- Coordinate project tasks and activities throughout the implementation process.
- Troubleshoot technical issues that arise during onboarding and service setup.
- Work closely with internal teams to help ensure solutions are delivered effectively and meet quality expectations.
Qualifications
- At least 4 years of experience in technical operations or IT services.
- At least 2 years of experience in project coordination or client onboarding.
- High school diploma required.
- Proficiency with platforms used in managed service provider (MSP) environments.
- Strong communication skills for coordinating with clients and internal teams.
ISG Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
