Job Summary
The New Patient Navigator plays a crucial role as the main liaison for new patients, assisting them in navigating their treatment options, understanding financial responsibilities, and facilitating the referral process. This position is essential in ensuring a smooth onboarding experience for patients.
Responsibilities
- Act as the primary contact for new patients throughout their initial interaction.
- Guide patients through their treatment plans and clarify associated financial implications.
- Help in onboarding patients by managing their scheduling efficiently.
- Coordinate with the front desk to prepare all necessary documentation and paperwork.
- Verify patients’ insurance benefits and explain coverage details.
Qualifications
- A minimum of an associate degree or a high school diploma accompanied by extensive experience in a medical or dental office setting.
- At least 2 years of experience in patient coordination, including insurance verification and billing processes.
- Proficiency with Microsoft Office applications and electronic medical record (EMR) systems.
Carolinas Center For Oral & Facial Surgery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
