Job Summary
The Patient Access Representative II supports the patient experience by coordinating key front-end registration processes. This role handles scheduling, confirms insurance coverage, and collects applicable financial responsibilities. It also helps patients and their families understand insurance and payment policies, while ensuring registration work complies with relevant regulatory requirements.
Responsibilities
- Complete patient registration activities, including verifying insurance information and arranging appointments.
- Collect financial liability in accordance with applicable policies.
- Explain insurance and financial requirements to patients and families, providing assistance in a professional manner.
- Follow regulatory standards and procedures throughout front-end access processes.
Qualifications
- High school diploma or equivalent.
- At least two years of experience in healthcare or customer service.
- Proficiency in insurance verification.
- Strong communication skills and the ability to assist patients and families with financial and insurance questions.
- Typing speed of at least 35 words per minute.
Emory Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
