Job Summary
The Patient Access Specialist is responsible for overseeing the patient experience from registration to scheduling and intake. This role ensures that all documentation is accurate and that insurance verifications are effectively conducted. Additionally, the specialist provides financial guidance, organizes specialty appointments, and addresses any patient issues while adhering to relevant federal and state regulations.
Responsibilities
- Manage patient flow during registration, scheduling, and intake.
- Ensure accurate documentation and verify insurance information.
- Provide financial counseling to patients regarding their healthcare costs.
- Coordinate appointments for specialty visits.
- Address and resolve patient concerns promptly.
- Maintain compliance with all applicable federal and state regulations.
Qualifications
- A High School Diploma or GED is required.
- At least one year of experience in patient access is essential.
- Proficiency with Epic software is highly preferred.
- Experience in working with work queues is advantageous.
Inova Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
