Job Summary
The Patient Care Advocate II is responsible for organizing and managing the front desk operations on a daily basis. This role is vital in ensuring a smooth patient flow and enhancing staff performance to drive productivity levels. The advocate serves as a point of contact for both patients and physicians, ensuring effective resolutions to any issues that arise while upholding adherence to admissions policies.
Responsibilities
- Oversee daily front desk activities to ensure organized operations.
- Facilitate efficient patient flow and optimize staff performance.
- Train new employees to maintain service standards.
- Address and resolve issues involving patients and physicians.
- Ensure compliance with admissions policies and procedures.
Qualifications
- High school diploma or an equivalent qualification is required.
- A minimum of 6 months experience in a medical practice or call center setting.
- Knowledge of radiology exam scheduling and medical terminology is essential.
- Strong communication and problem-solving abilities are necessary for the role.
Radiology Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
