Job Summary
The Patient Relations Coordinator plays a pivotal role in guiding prospective patients by detailing care options, setting up appointments, and ensuring a seamless entry into the treatment process. This position requires meticulous record-keeping in Salesforce and delivering empathetic, ethical assistance during the patient’s decision-making journey.
Responsibilities
- Engage with prospective patients to explain available care options.
- Coordinate and organize appointments effectively.
- Facilitate a smooth transition for patients entering the treatment phase.
- Maintain precise documentation in Salesforce to track patient interactions.
- Provide compassionate and ethical support throughout patients’ decision-making processes.
Qualifications
- Proven experience in consultative sales, patient access, or similar high-touch environments.
- Exceptional communication skills to engage and support patients.
- Proficiency in CRM software, particularly Salesforce.
- Ability to establish rapport while respecting clinical boundaries.
- Strong goal-oriented mindset focused on patient outcomes.
Envita Medical Centers LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
