Delray Beach, Florida, 33484
Job description
Job Summary
The Patient Service Coordinator plays a vital role in ensuring exceptional patient experiences by managing appointments, coordinating schedules, and facilitating communication between patients and healthcare providers. This position is instrumental in streamlining administrative processes to enhance service delivery within the organization.
Responsibilities
- Schedule and confirm patient appointments while managing changes and cancellations efficiently.
- Act as a liaison between patients and healthcare staff to resolve inquiries and concerns.
- Maintain accurate patient records and update information in the database as necessary.
- Assist patients with completion of necessary paperwork and understanding of office protocols.
- Verify insurance eligibility and educate patients on payment processes.
- Provide reminders and follow-up communications to ensure patient compliance and satisfaction.
Qualifications
- High school diploma or equivalent; further education in healthcare management is a plus.
- Prior experience in a medical office or customer service role preferred.
- Strong communication and interpersonal skills with a focus on patient care.
- Proficient in using electronic health record (EHR) systems and other office software.
- Ability to multitask and remain organized in a fast-paced environment.
Location
City, State Zip
Work Arrangement
On-site
National Spine & Pain Centers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
