Virginia, 23947
Job description
Job Summary
The Patient Service Representative 2 serves as a crucial communication link between patients and healthcare providers, ensuring smooth operations in the delivery of services. This role involves assisting patients with their inquiries, managing appointments, and facilitating an excellent patient experience through effective interaction.
Responsibilities
- Act as the first point of contact for patients, addressing questions and providing relevant information.
- Schedule patient appointments and assist with rescheduling as necessary.
- Ensure accurate patient data entry into systems while maintaining confidentiality.
- Collaborate with medical staff to ensure seamless patient service and relay pertinent information.
- Handle insurance verification and communicate with payers to streamline patient processes.
Qualifications
- High school diploma or equivalent; further education in healthcare administration is a plus.
- Strong communication and interpersonal skills to foster positive patient relationships.
- Proficiency in computer systems and patient management software.
- Previous experience in customer service or healthcare settings is preferred.
- Ability to handle multiple tasks efficiently and maintain attention to detail.
Location
City, State Zip
Work Arrangement
On-site
Inova provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
