Job Summary
The Patient Service Representative is responsible for overseeing the front-desk activities, which includes tasks such as registering patients, scheduling appointments, and acting as a communication link between patients and the clinical team. This role also encompasses various administrative functions like managing billing processes, handling insurance inquiries, and ensuring the proper maintenance of medical records.
Responsibilities
- Manage front-desk operations to facilitate patient registration.
- Schedule appointments efficiently for patients.
- Serve as a communication conduit between clinical staff and patients.
- Handle administrative tasks, including billing and insurance dealings.
- Maintain accurate medical records and documentation.
Qualifications
- A high school diploma or equivalent is required.
- At least one year of experience in a reception or general clerical role.
- Proficiency in using computer systems is preferred.
- Familiarity with medical terminology is an advantage.
Erlanger Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
