Melbourne, Florida, 32901
Job description
Job Summary
The Patient Service Representative is responsible for providing exceptional customer service to patients while efficiently managing administrative tasks related to patient care. This role acts as a vital link between patients and the healthcare staff, ensuring a smooth patient experience and addressing any concerns that may arise.
Responsibilities
- Welcome patients and assist them with their inquiries upon arrival.
- Manage appointment scheduling and confirm patient visits.
- Collect and process patient information while ensuring confidentiality.
- Handle phone calls, directing them to the appropriate staff members as needed.
- Resolve patient issues and complaints in a timely and professional manner.
- Coordinate with healthcare providers for optimal patient care delivery.
Qualifications
- High school diploma or equivalent is required; further education in healthcare is preferred.
- Proven experience in a customer service role, ideally within a healthcare setting.
- Strong communication skills, both verbal and written, with a friendly demeanor.
- Ability to handle sensitive patient information with discretion.
- Familiarity with medical terminology and office procedures is advantageous.
- Proficient in using office software and healthcare management systems.
Location
Work Arrangement
On-site
Hunter International Recruiting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
