Job Summary
The Patient Service Specialist supports daily front office operations and helps patients navigate their visit. The role combines administrative responsibilities—such as registration, appointment scheduling, and medical record upkeep—with attentive customer service and assistance with basic medical procedures, including drug screens and TB tests.
Responsibilities
- Register patients and coordinate appointment scheduling.
- Maintain and update medical records with care and accuracy.
- Provide courteous, responsive customer service to patients.
- Assist with basic medical assistant tasks, including administering drug screens and TB tests.
- Handle sensitive patient information in accordance with HIPAA requirements.
Qualifications
- High School Diploma or GED.
- Six months to one year of relevant experience.
- Proficiency with Microsoft Office applications.
- Ability to protect confidential information and follow HIPAA standards.
Concentra provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
