Job Summary
The Patient Services Representative is a key contact for patients and helps ensure a smooth experience throughout their visit. This role coordinates appointment scheduling, check-in, and insurance verification while delivering attentive, professional service. By building positive relationships and assisting patients with care-related processes, the representative contributes to effective service delivery and positive health outcomes.
Responsibilities
- Serve as a primary point of contact for patients and provide courteous, responsive customer service.
- Schedule appointments and support patients during check-in.
- Verify insurance information and assist with related administrative processes.
- Maintain professional relationships with patients to support their care experience and health outcomes.
Qualifications
- High school diploma or GED.
- One to three years of experience in customer service or administrative support.
- Proficiency with computers and the ability to handle routine technology-based tasks.
- Ability to communicate effectively and work respectfully with people from diverse backgrounds.
Cowlitz Family Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
