Job Summary
The role of the Patient Services Representative involves greeting patients, overseeing the processes of check-in and check-out, and ensuring the collection of payments. This position also encompasses the scheduling of appointments, verifying insurance details, and offering administrative support to facilitate an efficient patient experience.
Responsibilities
- Welcome patients into the facility and assist them during check-in and check-out.
- Oversee the collection of payments and manage financial transactions.
- Coordinate the scheduling of patient appointments and manage calendar activities.
- Verify patients’ insurance information to ensure coverage and eligibility.
- Provide administrative support to enhance the overall patient experience.
Qualifications
- A high school diploma or equivalent education is required.
- Preferred candidates should have two years of experience in a medical, billing, or customer service role.
- Proficiency in office software applications is necessary.
- Knowledge of medical terminology is advantageous.
UPMC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
