Ashburn, Virginia, 20147
Job description
**Program Manager**
The Program Manager offers strategic direction and oversight for the contracts related to the USPTO Service Desk, Advanced Problem Resolution, and Contact Center. This role entails managing contract activities, ensuring adherence to service level agreements (SLAs), and facilitating productive communication with government stakeholders. Applicants should hold a Bachelor’s degree alongside a minimum of 15 years of experience in overseeing extensive IT operations and service desk contexts. A robust understanding of ITIL practices, federal compliance regulations, and experience in leading teams across multiple geographic locations are essential for this position.
STEMHUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
