Job Summary
The Front Office Patient Service Representative plays a vital role in managing customer interactions and ensuring efficient administrative operations within a healthcare setting. This position is centered on maintaining a welcoming environment for patients while executing various front-office tasks to support overall patient care and service delivery.
Responsibilities
- Greet and assist patients in a friendly manner.
- Complete patient registrations accurately and efficiently.
- Enter relevant data into systems and verify order and billing information.
- Collect payments as needed based on services rendered.
- Address customer inquiries with professionalism.
- Maintain patient records and confidentiality in line with company policies and HIPAA regulations.
- Perform clerical tasks as required to support office operations.
- Order and manage office supplies appropriately.
Qualifications
- A high school diploma or equivalent qualification.
- A minimum of one year of experience in customer service roles.
- Proficient keyboarding skills, with experience using a personal computer.
- Ability to type at least 30 words per minute.
- Strong verbal communication skills to interact effectively with diverse individuals.
- Capability to manage multiple tasks and priorities efficiently.
- Flexibility to adapt to varying staffing needs.
- Knowledge of medical terminology is considered a plus.
Quest Diagnostics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
