Tampa, Florida, 33602
Job description
**Customer Support Specialist**
The Customer Support Specialist acts as the main point of contact for client questions, offering technical support and resolving issues related to the research platform. This role involves overseeing the onboarding process for clients, keeping precise records within the CRM, and creating support documentation. Ideal candidates will have a background in customer or technical support, ideally in a SaaS or tech setting. Excellent communication and analytical abilities, along with a focus on customer satisfaction, are crucial. A background in biotechnology or life sciences is strongly preferred.
STEMHUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
