Job description
**Customer Support Specialist**
The Customer Support Specialist acts as the main point of contact for client questions, offering technical support and resolving issues related to the research platform. This role involves overseeing the onboarding process for clients, keeping precise records within the CRM, and creating support documentation. Ideal candidates will have a background in customer or technical support, ideally in a SaaS or tech setting. Excellent communication and analytical abilities, along with a focus on customer satisfaction, are crucial. A background in biotechnology or life sciences is strongly preferred.
Qureos Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
