Job Summary
The role involves engaging with incoming leads, assisting customers throughout the rental journey, and collaborating with contractors to enhance the customer base and expand market presence. The position emphasizes maintaining high levels of customer satisfaction by resolving inquiries and complaints, informing customers about available products and services, and finding opportunities to enhance their business operations.
Responsibilities
- Respond to inquiries from inbound leads.
- Guide customers through the rental process.
- Foster relationships with contractors to boost customer growth.
- Address customer questions and resolve complaints effectively.
- Educate customers regarding our products and services.
- Identify avenues for improving customer businesses.
Qualifications
- High school diploma or equivalent required.
- Strong listening and interpersonal skills.
- Excellent problem-solving abilities.
- Motivated to build and maintain customer relationships.
- Adaptable to a dynamic, fast-paced work environment.
- Willingness to stay updated on EquipmentShare products and services.
EquipmentShare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
