Irvine, California, 92606
Job description
**Job Title: Resolution Associate**
The Resolution Associate plays a vital role in assisting Case Advocates by overseeing client interactions, gathering essential documents, and facilitating seamless case progress. This position includes conducting welcome calls for clients and providing support to the Customer Service team during busy periods. Ideal candidates should possess a minimum of one year of experience in customer service, ideally obtained in a high-volume call center setting. A strong command of Google Suite, Microsoft Office, and CRM platforms is essential, along with a typing speed of at least 40 words per minute.
STEMHUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
