**Job Title: Resolution Associate**
The Resolution Associate plays a vital role in assisting Case Advocates by overseeing client interactions, gathering essential documents, and facilitating seamless case progress. This position includes conducting welcome calls for clients and providing support to the Customer Service team during busy periods. Ideal candidates should possess a minimum of one year of experience in customer service, ideally obtained in a high-volume call center setting. A strong command of Google Suite, Microsoft Office, and CRM platforms is essential, along with a typing speed of at least 40 words per minute.
