Job Summary
The Technical Customer Manager leads the creation, delivery, and continual improvement of customer experience programs that produce measurable business results. Serving as a trusted technology advisor, this role manages a portfolio of accounts, helping customers adopt the platform, realize its value, and identify opportunities for account growth.
Responsibilities
- Design and deliver customer experience programs aligned with business impact.
- Manage a portfolio of customer accounts and support effective platform adoption.
- Guide customers toward value realization and account growth.
- Act as a trusted advisor on technology and enterprise software.
- Build relationships with senior stakeholders and influence decisions.
- Apply consulting skills to manage complex, customer-facing programs.
- Optimize customer programs on an ongoing basis.
Qualifications
- At least 3 years of experience managing complex, customer-facing programs.
- Strong technical aptitude, particularly with enterprise software.
- Excellent consulting skills and the ability to influence senior stakeholders.
- Bachelor’s degree in a relevant field.
Qualtrics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
